Cottonwork offers fully customized dress shirts for men in a wide variety of fabric types, styles, and colors. Everything from the shape of the collar to the construction of the cuffs can be tweaked and altered until you get a look that is entirely your own. Monograms and other stitching details can also be added to your custom designed shirt. This Hong Kong based company employs skilled tailors to create their shirts, inspect their products, and handle all alterations. The Cottonwork website allows visitors to browse their wide selection of materials and create the custom shirts. Every time a new element is customized, you can view the final simulated product. The Cottonwork founders were originally associated with Ascot-Chang, one of the original premier men’s bespoke tailors.
Product Details and Policies
Every Cottonwork product qualifies for free shipping, worldwide. It can take up to 14 days for free shipping orders to arrive. Expedited shipping services are available for an additional fee. Thread counts range from 80 to over 300 threads and multiple fabric types are also available. In total, more than 3,000 different types of fabric can be used to make the your custom shirts.
For the best possible fit, Cottonwork recommends customers use their body measurements. These can be included in the online order form, or emailed to the customer service department. If you have previously ordered a custom shirt from another manufacturer, Cottonwork gives you the option of mailing it in for reference purposes. Standard sizing options are also available.
The Cottonwork return policy stipulates that customers have 60 days from the date of purchase to request product alterations or exchanges. There is no option to receive a full cash refund if you are not satisfied with your purchase. Currently, no other products are available from Cottonwork.
Customer Opinions and Reviews
The customer service department responds promptly to inquiries and works to resolve all issues in an amicable manner. Complaints range from product shrinkage, distortion of materials after being laundered, inconsistent measurements, and stiffness.
Overall, most customers said that they would make subsequent orders with Cottonwork because of their pricing structure and overall value. Periodic discounts on custom shirts and the free shipping options seems be the most appealing features that Cottonwork offers. Cottonwork also participates with customers on social networking platforms such as Facebook to alert them to new fabrics, options and promotional offers.
