At Indochino, customers can custom create just about any type of formal men’s shirt. After you choose the type of material and style of shirt that you want to have tailored, all you need to do is upload your measurements, pay for your order and wait for Indochino to do the rest. Discounts are not generally offered, as of this writing I have only received one e-mail regarding a sale at Indochino.
Product Details and Policies
Indochino helps you find your style with an online style guide. Tuxedo shirts, suits, separates and accessories are also available. Products are usually delivered in 21 days or less.
The free shipping feature at Indochino is available to all customers, regardless of the size of their orders. Website visitors can choose from the newest styles or build their own look. In addition to standing behind their craftsmanship, Indochino also invites their customers to receive a $75 credit to be used towards alterations completed by a local tailor if they are dissatisfied in any way.
Customer service is made available around the clock, and all questions are answered within one business day.
Customer Opinions and Reviews
There are various customer based reviews on custom orders from Indochino, and they virtually all say the same thing. Many feel that custom mens suits and shirts from Indochino are a good value, but they take several shortcuts that impact the final product. Indochino has its manufacturing facilities based in China, which indicates that their workers are able to complete orders within a very short period of time. All past customers have stated that they were very happy with the way that Indochino handled complaints, but the process itself can be very time consuming.
Overall, custom shirts from Indochino are sold at a fair price, but they may be overstating their abilities. The tailors that create Indochino’s products know how to work fast and efficiently, however, quality control standards seem to be lacking. Orders are completed quickly and the customer service is top notch, but you may need to work with a domestically based custom mens shirt tailor if you want an extremely high-quality end product.