iTailor’s parent company is a uniform manufacturer, with customers including several Las Vegas casinos (MGM Grand, City Center, Wynn), and major hotel chains (Marriott). iTailor owns their own Asia-based manufacturing facility, and integrates a 3D custom shirt feature allowing you to build custom shirts and view changes in real time on their website.
Product Details and Policies
iTailor does not indicate what their shipping options and prices are until after a custom clothing order has been completed. Orders are guaranteed to be completed in no more than six weeks, however, customers that order more than one shirt may not receive all of their items on the same day. Jeans, uniforms, womens wear and standard sized clothing is also available.
In order to create the best custom shirts, iTailor customers need to fill out a lengthy form that covered every style aspect. Only cotton fabrics are offered. Customers are urged to carefully select all of their specifications as iTailor will not make alterations due to human error on the part of the consumer.
Shoppers are asked to review iTailor’s terms and conditions prior to placing their orders. If the buyer is dissatisfied with the item ordered, he or she is required to send iTailor a picture that points out what alterations are being requested. Shipping and handling costs for alterations are to be covered by the customer. Both an email address and a contact form is available for all customers that want to submit an inquiry at any point during the ordering process.
Customer Opinions and Reviews
The biggest complaint that many customers have with iTailor is the lack of selection. Although their prices are lower than many of their competitors, some shoppers have been disappointed when they attempted to design the best custom shirts via their promotional offers. Other consumers have indicated that it can take much longer than six weeks for custom shirt orders to be completed.
While there are several contact methods listed on the iTailor website, there have been several complaints of delayed response times. Some shoppers have even said that they had to provide proof that iTailor made errors with their orders on multiple occasions before finally getting the desired resolution.
