Modern Tailor targets the young-professional demographic, and has several resources designed to give customers the best buying experience. Their fit guides, instructional videos and comprehensive FAQs section answer most questions, and there is also a contact form available for those that need more assistance.
Product Details and Policies
While Modern Tailor focuses on mens fitted dress shirts, other customized clothing such as ties, womens shirts, cufflinks and mens suits are also offered. As an added bonus, Modern Tailor gives shoppers the option of buying a custom swatch booklet so that they can see and feel their preferred fabrics prior to placing their final orders. The fabric swatch booklet is not free, but it does come with several coupons and is shipped for free.
Not including the time that it takes to complete each custom order, it can take customers about 30 days to receive their items. The price for standard shipping is $18 per custom shirt. Shipping prices for orders consisting of multiple custom shirts are reduced, depending on the total number of products. The cost for expedited or international shipping is higher.
In addition to giving consumers the option of receiving sample fabrics, Modern Tailor lists each fabric style in detail. Most of the fabrics offered are 100% cotton, but spandex and linens are also featured. Fabric thread counts start at 60 threads and go as high as 300 threads.
As with other custom shirt manufacturers, there is no refund policy. Instead, Modern Tailor offers free alterations to any customer that is not fully satisfied. First-time shoppers are given a substantial discount on their custom shirt orders. Online and phone based fashion consulting is also an option for customers that need assistance with style.
Customer Opinions and Reviews
This web-based business wear manufacturer hosts a number of reviews and testimonials penned by past customers. However, other online resources give conflicting reports. Some shoppers have found that it took several days for Modern Tailor to answer basic questions, but ultimately all issues were addressed.
The most recent customer reviews show that Modern Tailor has drastically improved the way that it deals with complaints. Because all orders are done over the web, it is understandable that most problems are due to inaccurate measurements. Customers that have ordered from Modern Tailor several times are much more likely to get the perfect fit consistently. When it comes to shipping, pricing and value, few consumers voiced any issues.
